Patient Service Representative
We are looking for a caring and organized Patient Representative to join our medical practice in our Southampton, PA office. You will be responsible for an array of activities related to patient care, including scheduling and confirming appointments, triaging patient symptoms, and verifying information supplied by patients. You should be able to work in a fast-paced environment and demonstrate exceptional multitasking abilities.
We have both Call Center and Front Desk positions available.
Full and Part-Time opportunities.
To be successful as a Patient Representative you must be able to facilitate and coordinate communication between patients, family members, and medical staff.
Patient Representative Responsibilities:
- Scheduling patient appointments and making reminder calls.
- Checking in and out patients in a timely manner
- Informing patients about delays and waiting times.
- Obtaining patients’ addresses, contact details, insurance information, and medical histories.
- Updating and verifying patient information at every visit.
- Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
- Receiving and processing cash and credit card payments for medical services rendered.
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
- Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
- Performing administrative and clerical duties, such as filing paperwork, when necessary.
- Informing patients about insurance requirements, copays or out of pocket costs.
- 8 hour shift
- Weekend availability
- High school or equivalent (Preferred)
- Customer Service: 1 year (Preferred)
- Medical Office: 1 year (Preferred)
- Reviews patient charts to ensure completeness and accuracy of information. Performs testing required by the type of exam scheduled, patient complaint, and history.
- Acts as a scribe while physician examines patient entering data into electronic medical records and oversees patient flow.
- Is able to take an ocular and systemic history and accurately record visual acuity. Is able to perform lensometry, applanation tonometry, basic muscle balance testing, assess pupils, assess the anterior chamber, confrontation visual fields, and gross external exam. Administer diagnostic tests.
- Administer topical ophthalmic or oral medications under the direction of the physician.
- Assists with in-office procedures ensuring properly informed consents are obtained, sets up, and cleans up from procedure.
- Assists with patient education.
- Maintains cleanliness and orderliness of exam rooms during the workday.
- Complies with all practice procedures and protocols. Complies with all State and Federal regulations. Understands and accepts responsibility to report potential or suspected errors to a supervisor or Compliance Officer.
- Maintains a positive attitude consisting of cooperation, self-motivation, courtesy, and professionalism.
- Accountability – Ability to accept responsibility and account for his/her actions or work performed. Willing to accept constructive criticism.
- Accuracy – Ability to perform work accurately and thoroughly with attention to all details of a project or task.
- Adaptability – Ability to adapt to and facilitate change in the workplace.
- Communication – Ability to communicate effectively with others using good listening skills and the spoken word. Ability to write clearly and concisely using good grammar and spelling.
- Empathetic – Ability to appreciate and be sensitive to the feelings of patients and co-workers. Exhibits a cheerful demeanor with the ability to display good-natured tolerance of delay or adversity.
- Essential Job Functions – Ability to perform the Essential Job Functions of this position.
- Initiative – Ability to make decisions or take actions to solve a problem or reach a goal. Desire to excel, attempting non-routine tasks.
- Judgment – The ability to formulate a sound decision using the available information.
- Organized – Possessing the trait of being organized or following a systematic method of performing a task.
- Reliability – Can be relied upon to demonstrate reliability in attendance and punctuality.
- Team Player – The ability to work with others and independently for a common goal. Puts aside own individual needs to work toward the larger group objective and reinforce the contribution of others.
- Good computer skills. Able to navigate between screens: able to accurately enter data. Able to type 30 words per minute.
Certificates & Licenses:
- None required. Certification through JCAHPO encouraged.
- 8 hour shift
- Weekend availability
- High School Graduate or General Education Degree (GED)